Frequently asked questions

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1. Are you contracted in with medical aids? 
   Yes, we are contracted in with all medical aids for general physiotherapy services. We handle the claims directly on your behalf if you have a full medical aid cover (excluding hospital plans and medical insurance). Each medical aid provider has unique benefits and its the responsibility of the patient to contact their medical aid prior to the session to ensure payment. If your medical aid does not pay you are responsible to pay the full account within 30 days. We unfortunately cannot claim directly for lactation services provided. 
    

2. Do I need a referral for physiotherapy?
   No, physiotherapists are first line practitioners and can be contacted directly for their services.
    

3. Do you offer home visits?
   Yes, we do. We work in the entire Helderberg area. Please contact us directly with regards to additional home visits fees (R150.00-R350.00) that will apply depending travel distance and extra time required. Home visits is subject to availability and is not always possible due to time constraints. 
    

4. How long is a session?
   General physiotherapy session range form 45 - 60 minutes. Some follow-up sessions may be 30 minutes.
   Women's Health consultations range from 60-75 minutes.
   Lactation consultations range from 45-75 minutes.
    

5. How can I make an appointment?
   (Preferred) WhatsApp: 069 464 0747
   Phone: 069 464 0747
   Alternative contact number: 021 854 3080
   Please email us for general enquiries: janesse@newliferehab.co.za. 
    

6. What are the costs for a physiotherapy session if I do not have Medical aid?
   General physiotherapy: R685.00-R750.00
   Women's pelvic health physiotherapy: R720.00-R850.00
   Lactation consultations: R720.00-R850.00
   Laser only treatments (20minutes) : R480.00
   
   Additional costs apply for strapping, nebulisation, etc.
   Payments are done via card machine directly after each session. 
    

7. How many sessions will I have to attend?
   The exact number of sessions needed is dependent on your diagnosis made in the initial consultation. We will discuss the prognosis and expected number of sessions with you. 
    

8. What should I wear for a physiotherapy session?
   Please wear comfortable clothes. Please be aware that to treat you effectively the affected area may need to be exposed e.g., wear a strappy top if you have a painful shoulder or bring shorts to treat a knee injury. If you have pain while doing exercises, please bring along the shoes you use for that exercise.